Privacy Policy

Last updated: Jun 17, 2026
Effective Date: Jun 17, 2026

This Privacy Policy describes how Nautica’s Services SAGL, located at Via Pianon 3, 6934 Bioggio, Switzerland, e-mail: info@nauticas.ch, telephone: 091 605 33 00, collects, uses, stores and protects the personal data of users who use the website and related online services.

This policy applies to the use of the Nautica’s Services SAGL website, including the services of user registration, account management, consultation of information, booking of boats and management of credits purchased outside the site and manually uploaded by the authorized team.

By accessing or using the site and its services, you acknowledge that we will process your personal data in accordance with this Privacy Policy. If you do not agree to the foregoing, please do not use the site and related services.

We may change this Privacy Policy at any time by posting the updated version on the Site. Changes will be effective from the date of posting or such other date as set forth in the updated policy. It is therefore advisable to consult this page periodically.

Information Collected:

We collect and process the following personal information, based on your use of the site and the services available:

  • Name and surname
  • Email address
  • Phone Number
  • User account registration data
  • Information about bookings made
  • Information about credits associated with your user account
  • Any communications sent through contact forms or support requests
  • Selected language or browsing preferences, including via WPML multi-language system
  • Technical browsing data, such as IP address, browser, device used and information collected through cookies or similar tools
How We Use Your Information:

We use the information we collect for the following purposes:

  • Creating and managing your user account
  • Identification of the registered user
  • Management of boat reservations
  • Managing credits associated with the user account
  • Manually uploading credits purchased off-site
  • Communications regarding reservations, availability, changes or service information
  • User service and support
  • Internal administrative management
  • Prevention of misuse, misuse or unauthorized access
  • Website Security and Security
  • Collecting feedback or communications from users
  • Application of the terms of use of the service
  • Fulfilment of legal, tax, administrative or contractual obligations
  • Statistical analysis and improvement of the site and the services offered
  • Managing the site’s multilingual system via WPML

The site does not operate an e-commerce system with direct online payment. Any purchases of credits, packages or services take place outside the website and are subsequently recorded or manually uploaded to the user’s account by the authorized team of Nautica’s Services SAGL.

If we wish to use your personal data for purposes other than those set out in this policy, we will ask for your specific consent where necessary before proceeding.

Credit and reservation management:

Registered users can use their account to consult the available credits, manage their information and book boats in the manner provided by the service.

Credits displayed in the user account may be manually loaded by authorized personnel of Nautica’s Services SAGL as a result of purchases, agreements, packages or services managed outside the website.

The data relating to reservations, credits and the use of the services are processed exclusively to allow the correct operational management of the service, user assistance, availability checks and internal administration.

How We Share Your Information:

We do not sell or lease your personal data to third parties for independent business purposes.

We may share certain personal information with suppliers or technical partners that are strictly necessary for the operation of the site and services, including:

  • Hosting and technical infrastructure providers
  • Website maintenance service providers
  • Plugins and technical tools necessary for the operation of the site
  • Multi-language management systems, such as WPML
  • Statistical analysis and traffic monitoring services
  • Security services, spam protection or abuse prevention

We require these individuals to process personal data only for the purposes for which it was provided and not to retain it for longer than is necessary to fulfil those purposes.

We may also disclose your personal data if this is necessary to: (1) comply with legal obligations, regulations, court decisions or requests from competent authorities; (2) enforce or enforce any agreement, terms of use, or contractual rights; (3) protect the rights, safety or interests of Nautica’s Services SAGL, users or third parties; (4) deal with any disputes or complaints.

Retention of User Information:

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including managing your account, bookings, credits, and any administrative or legal obligations.

The data relating to the user account may be kept for the duration of the account and, subsequently, for the period necessary to manage any legal, fiscal, accounting, administrative, contractual or rights protection obligations.

Some information may be retained for longer periods if required by applicable law or necessary for legitimate reasons, such as preventing abuse, securing the site, handling disputes, or exercising legal rights.

Anonymous or aggregated information, which does not allow direct or indirect identification of the user, may be retained indefinitely.

Your rights:

Depending on applicable law, you may have the right to access your personal data, request its rectification, erasure, restriction of processing, object to processing, receive a copy of your data or request portability, within the limits provided for by law.

The user may also revoke any consent given for specific processing, without prejudice to the lawfulness of the processing carried out before the withdrawal.

To exercise your rights, you can write to Nautica’s Services SAGL at the e-mail address: info@nauticas.ch.

We will respond to requests in accordance with applicable law and within the timeframe required by law.

Please note that if you request the deletion or restriction of data necessary for the provision of the service, you may not be able to continue using certain features of the site, such as your user account, credit management or boat reservations.

Service Communications and Informational Communications:

We may send you communications related to your account, reservations, credits, service availability, security, or administrative updates. Such communications are necessary for the proper management of the service.

Any promotional or informational communications that are not strictly necessary will only be sent where permitted by applicable law or with your consent, when requested.

Cookies and similar technologies:

The site may use cookies and similar technologies to ensure the proper functioning of the pages, improve the browsing experience, manage language preferences, analyze traffic and protect the site from misuse.

The WPML multilingual system may use cookies or technical data to remember the language selected by the user and correctly display content in the chosen language.

For more information about our use of cookies and the choices available to you, please see our Cookie Policy.

Safety:

The security of your personal data is important to us. We take reasonable technical and organizational measures to protect the information under our control from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no computer system or data transmission via the Internet can be considered completely secure. Therefore, although we take appropriate measures, we cannot guarantee the absolute security of the information transmitted via the site.

Links to third-party sites or services:

The site may contain links to third-party websites, platforms, or services. Nautica’s Services SAGL is not responsible for the privacy practices, content or methods of data processing adopted by such third parties. We recommend that you review their respective privacy policies.

Complaints / Data Processor:

If you have any questions, requests or concerns regarding the processing of your personal data, you can contact:

Nautica’s Services SAGL
Via Pianon 3
6934 Bioggio
Switzerland
E-mail: info@nauticas.ch
Phone: 091 605 33 00

We will deal with requests received in accordance with applicable law.